Managed Services » Bluecom

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Managed Services

We are your reliable and experienced partner for all your medium to large E-Commerce projects. We offer advice, support and services starting with the initial planning stage all the way to the final roll-out of your online store and the ongoing maintenance and support. Whether you are a retailer, distributor, pure player or B2B manufacturer, we are dedicated to providing a most comprehensive service for a solid and long-term growth of your E-Commerce business.

Managed Services and 24×7 Support

Our managed services and 24/7 support packages are designed to provide you with a reliable and long-term solution for the maintenance and further development of your E-Commerce platform.

As technical experts, we are your constantly available partner on the sideline to make sure that you do not need to worry about down times and bugs, and for additional features to be implemented without much delay.

Our managed service packages include the following services:

  • Monthly support up to the number of hours defined per package
  • Phone and email support (in addition to an issue tracking tool)
  • Dedicated Account Manager providing ongoing support to both IT & Business Users

Technical Support

  • Emergency bug fixes
  • Evolution requests
  • Front-end and back-end development
  • Technical support
  • Performance optimization

Business User Support

  • Business requirement analysis
  • Merchandising and promotion setup
  • Content uploading and formatting
  • Administrative configuration

With our optional 24/7 support service we make sure all critical bugs and issues (anything that prevents a visitor to view the website or place an order) are taken care of immediately, to ensure maximum availability and uptime of your online shop.

Technology Platforms

 

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Bluecom Awards

 

2016 Demandware Delivery Partner of the Year Asia Pacific_Color

2016 Magento Partner of the Year Asia Pacific_Color

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We're the E-Commerce Experts


Are you in need of expert E-Commerce support & services?

BLUECOM INSIGHTS